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This webinar will feature the results from a qualitative study with Iowa SHIIP counselors, who provide retirees with advice about Medicare enrollment. The Harkin Institute partnered with the Iowa SHIIP-SMP program and AARP for this project, focused on understanding the main challenges faced by retirees in navigating the Medicare enrollment process. The SHIP program provides unbiased advice about Medicare options to retirees through in-person counseling, including telephone, virtual, and face-to-face appointments. It is a particularly important source of information for those who face technological, physical, or language barriers. We sought to understand barriers for vulnerable groups, such as dual-eligible, low-income, and limited English proficiency retirees, in addition to the overall counselor experience with the program. This research is part of a larger research project focused on the financial impact of health insurance on retirees.

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